Increased International Emphasis
This years ERP system reviews have expanded international business systems criteria. This report edition has been enhanced to better accommodate enteprises in the European Union (EU), middle east and Asia Pacific. There is an increased focus on global software functionality, multi-currency capabilities, international tax configuratoin capabilities, multi-national customer support representation, 24 by 7 multi-lingual support and several other internatinally focused considerations. Financial accounting compliance measures now consider the following regulatory sources:
International Accounting Standards Board (IASB)
International Financial Reporting Standards (IFRS)
Sarbanes Oxley (SOX)
Financial Accounting Standards Board (FASB)
ISO standards 9001 and 27001
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Focus Your Evaluation
This edition also places greater concentration on the market share leading business systems in order to assist evaluators in cutting through the noise so you can jump start your CRM software selection project, short list the right vendor solutions and spend your evaluation time with the most proven ERP solutions backed by the most reputable vendors. Several of the evaluation life cycle processes have been upgraded in this report edition:
Review of accounting, distribution and CRM application modules
Scoring of the user experience (ease of use, intuitivenes, performance, etc)
Implementation and system administration analysis
Vendor customer service capability and long term viability
Weighted line item functionality review
For SaaS solutions, uninterrupted service delivery and Service Level Agreements
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